Legal and customer service.

Last updated: 19 August 2026

The business

BearLog is the trading name of BEARLOG SOFTWARE DEVELOPMENT SERVICES, a sole proprietorship registered in the Philippines with the Department of Trade and Industry.

• Registered business name: BEARLOG SOFTWARE DEVELOPMENT SERVICES
• DTI Business Name No. 8358019
• Certificate reference: BYPX165319434000
• Registered scope: City/Municipality, Tubao, La Union, Region I (Ilocos Region)
• Valid from 19 July 2026 to 19 July 2031
• Proprietor: John Paolo Javier Bautista
• Business address: Purok 3, Barangay Poblacion, Tubao, La Union 2509, Philippines

We are not registered with the SEC or the CDA. A sole proprietorship registers its business name with the DTI, which is the registration above.

Customer service and contact

Email support@bearlog.app for anything about an order, a payment, a refund or an account. It reaches the person who built the software, not a queue. We reply within one working day, Monday to Friday, 9am to 6pm Philippine time.

Phone: 09272549755, during the same hours.

When you write about a payment, include the email you paid with and the reference on your receipt. That is enough for us to find the transaction without asking you for card details, which we will never ask for and never hold.

Terms and conditions

Each product has its own terms, because each one does a different job and promises different things:

• Pages terms
• Memories terms
• Queue terms
• Heimdal terms

Our privacy notice covers this website. Each product publishes its own, covering the data that product handles.

Payments

Prices are shown in Philippine pesos, inclusive of any applicable tax, before you pay. Payments in the Philippines are processed by PayMongo, and payments from outside it by Lemon Squeezy as merchant of record. Your card details go to the processor, never to us: we receive a payment reference and an amount, and that is all we store.

You will see BEARLOG on your card or bank statement.

Delivery

Digital purchases are delivered the moment payment is confirmed, usually within seconds. The unlock, plan or slot you bought is active on your account when you next look at it, and your account records what was bought, what it cost and the payment reference. If payment confirms and the thing does not appear, write to us and we will either deliver it or refund it that day.

Printed items, which means cards and Memories pieces, are made to order. We print, encode and post within 3 business days of payment. Delivery inside the Philippines then depends on the courier and usually takes a further 2 to 7 days. Shipping is included in the price shown at checkout. We will tell you when your parcel is posted.

Return and refund policy

We do not refund for change of mind. Everything we sell is either delivered the moment you pay for it or printed to order with your own content, and neither can be put back on a shelf. What follows is what we do when something is actually wrong.

Printed items. If your card or piece arrives damaged, does not scan, or is printed incorrectly, tell us within 7 days of delivery and send a photo. We replace it at our cost, and you do not need to send the faulty item back. If we cannot produce a replacement, we refund that item in full.

Digital purchases. An unlock, a Memory slot or a prepaid plan is delivered the moment payment clears, so it is not refundable. Three things are exceptions: you were charged twice, the payment cleared and nothing was delivered, or the thing does not work and we cannot fix it. Tell us within 7 days of the charge.

Prepaid plans. A period you have already paid for covers that period. We do not refund it and we do not pro-rate unused time. Nothing renews automatically and we hold no card on file, so a plan cannot charge you again unless you start it.

How to ask. Email support@bearlog.app within 7 days, with the email you paid with and the payment reference. We answer within one working day and decide within 3 working days. Where a refund is due it goes back through PayMongo or Lemon Squeezy to the method you paid with, and the money typically lands within 5 to 10 banking days depending on your bank. We do not charge a fee for a refund.

Nothing here removes the rights the Consumer Act of the Philippines gives you. Where the law requires a remedy, the law wins.

Dispute resolution policy

Write to us first. Email support@bearlog.app describing what happened and what you want done. We acknowledge within one working day and aim to resolve it within 7 working days. Most problems are a payment that did not clear or an item that did not arrive, and both are fixed the same day we hear about them.

If our answer does not settle it, reply and say so. It goes to the proprietor named above, who reviews it personally and responds in writing within a further 7 working days with a final position and the reasoning behind it.

Before you file a chargeback, please give us those two steps. A chargeback takes weeks and locks the money while it runs; we can usually refund you in a day. If you have already filed one, we will cooperate with your bank and provide the order record, the delivery evidence and the receipt.

If it still is not resolved, you can bring the matter to the Department of Trade and Industry under the Consumer Act, or to the National Privacy Commission if it concerns personal data. These terms are governed by Philippine law and disputes are heard in the courts of La Union, without limiting any consumer forum the law makes available to you.

Changes

If this page changes materially we change the date at the top. The version on this page is always the current one.